For ABA providers

Catch supervision gaps, auth overruns, and note errors before they bill.

Penguin reviews every RBT and BCBA session note before billing, tracks supervision ratios and authorization utilization, and tells your team which notes to fix. Read-only inside the system you already use.

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Supervision ratio, last 30 days

Live

BCBA J.R.

16.2%

BCBA M.C.

flag under payer floor

9.8%

BCBA A.P.

priority_high trending under

11.9%

BCBA D.K.

14.4%

Authorization utilization units billed / units authorized

Client 0412

110%

Client 0387

96%

Client 0221

71%

Audit complete

search_check 3 risks flagged

fact_check

1,000+

Session notes reviewed per week

lock

Read-only

Inside your existing system

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100%

Note review coverage

Session notes reviewed

Every RBT and BCBA note, not a sample.

0%+

More issues caught

Before the claim goes out.

15 to 20

Hours saved per week

Less time combing notes by hand.

~3 wks

To live audits

BAA first. No clinician workflow change.

Demo account

Try Penguin yourself before you talk to us.

Get your own login to the Penguin Health app and click through it on your own time. Tell us where to send it and we will set up your account.

fact_check See the findings your QA team would work, note by note.
rule Browse the rules library, including the Colorado ABA set.
lock No patient data needed. Nothing connects to your system.

When ABA operators call us

The rules live in three places. The proof lives in a thousand notes a week.

Payer floors, state rules, and client authorizations all have to match what RBTs and BCBAs documented. Most teams find out they missed one when the remit comes back.

supervisor_account

A payer asks for supervision logs

The ratio gets rebuilt from exports, client by client, after the fact.

money_off

Claims deny for units over auth

No one saw the client cross 100% until the remit came back.

timer

QA is combing notes by hand

Three people, 30+ hours a week, still a fraction of the notes.

repeat

The same RBT fixes every week

Missing elements, wrong tense, times that do not match billing.

What we check

Built around RBTs, BCBAs, and authorizations

Every note checked against the supervising BCBA, the RBT who delivered it, the authorization that caps it, and the payer rules on top.

Configured to your payers, states, and note templates.

Billing Medicaid in Colorado or Wisconsin? See what a session note has to show in Colorado and Wisconsin, rule by rule, from each state's federal audit.

supervisor_account

Supervision ratio by payer and state

BCBA hours against client hours, per payer and state. Flags who is trending under before the month closes.

Medicaid floors, TRICARE minimums, commercial rules

data_usage

Authorization utilization

Units billed against units authorized, per client. Flags overruns that will not pay and reauths coming due.

Over-auth holds, reauth alerts, under-utilization

description

Session note quality

Required elements, third person, targets tied to the plan, and nothing that contradicts a billed session (a client napping, for example).

Rules per note template

rule

Note vs. billing entry

Times, units, place of service, and CPT code checked against the note. Catches a BCBA code billed under an RBT.

Credential to code, time to units, overlaps

event_busy

Plan and auth currency

Expired plans, lapsed auths, missing caregiver signatures, reassessments due. Flagged before the session bills.

Key dates per client and payer

alt_route

Corrections routed to the right person

RBT fixes to the RBT. Plan and supervision issues to the BCBA. Holds to billing. QA works the exception list.

Work an exception list, not a percentage

How it runs

Read-only inside your existing system. Live in about three weeks.

A read-only auditor over your session notes and billing entries. RBTs and BCBAs document exactly as they do today.

hub

Connect

BAA first. Read-only access to notes, billing entries, auths, and plans. Works with CentralReach and other ABA platforms via export or API.

tune

Configure your rules

Your payers, states, supervision rules, and note templates become checks. Validated on a week of real notes.

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Audit and route

Every note reviewed before it bills, daily or per billing run. Findings go to the RBT, BCBA, or billing with the fix.

Session notes + billing entries east Pre-billing audit east RBT / BCBA / billing fixes east Clean claims + clinical oversight

For clinical directors and QA leads

The exception list first. Dashboards second.

QA gets the notes that need attention. Clinical directors get supervision, authorizations, and revenue at risk without pulling a report.

groups

Supervision at risk

Every BCBA against the requirement for each client and payer. Who is under, and how many hours close the gap.

check_circleAudit-ready supervision log on demand
check_circlePer-BCBA caseload and ratio view

data_usage

Authorization utilization

Units used against units authorized for every active client. Over 100%, under 60%, and reauths due in 30 days.

check_circleBilling hold before the overrun bills
check_circleReauth queue for the BCBA team

payments

Revenue at risk

Dollars in notes that would deny or fail an audit today, by cause, RBT, BCBA, and payer.

check_circleRecurring issues by RBT for coaching
check_circleDenial exposure by payer before submission

Staff Performance dashboard with illustrative data: late notes per week falling from 24 to 6 after coaching started, three employees causing 84 percent of late notes, each employee's documentation quality rising over 12 weeks, and recurring issues down 57 to 73 percent. — Documentation quality per employee, before and after coaching. Illustrative data.

lightbulb One engine for QA, BCBAs, billing, and leadership. One tool, not four.

Pricing

Paid pilots starting at $3K per month

One payer or region, real session notes, clear success metrics.

rocket_launch

Paid Pilot

Starting at $3K / month

Final pricing scales with note volume and may be higher.

Prove value on your notes before expanding.

check_circleReal notes from your system, read-only
check_circleSupervision, authorization, and note quality checks
check_circleWeekly tuning with your QA lead
check_circleIssues caught, hours saved, and units protected

Book a pilot discussion

domain

Multi-State Practice

Flexible scope-based pricing

Expand across states, payers, and programs.

check_circlePayer and state rule sets
check_circleSession note volume
check_circleIn-clinic and in-home programs
check_circleClinical leadership dashboards
check_circleAudit response support

Discuss multi-state pricing

Your data

We will do the integration work other vendors turn down.

Practice management exports, thin APIs, data that arrives as flat files. If the API is not there, we work over SFTP. If the export is messy, that is our problem to solve, not yours.

Common questions

Does it change the session note?

No. Penguin flags and routes. Your RBTs and BCBAs make every correction.

What about false positives?

Every rule is tuned with your QA lead. That is why we start with an accuracy test on a week of your real session notes.

Is this a scribe?

No. A scribe writes the note. Penguin checks it before the claim goes out. Many of our customers run both.

How long until it is live?

About three weeks, assuming data access is confirmed in week one.

Works with CentralReach and other ABA platforms. Not on the list? We can work with your data too.

Security and trust

What your IT team will ask, answered before they ask.

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BAA signed before any data moves

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Read-only access. We never write to your record

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Encrypted in transit and at rest, AWS US regions

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Role-based access. Your team sees only its own scope

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Subprocessor list on request

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Security overview for your IT team, no demo required

Catch supervision gaps, auth overruns, and note errors before they bill.

Try Penguin yourself before you talk to us.

Request received.

The rules live in three places. The proof lives in a thousand notes a week.

A payer asks for supervision logs

Claims deny for units over auth

QA is combing notes by hand

The same RBT fixes every week

Built around RBTs, BCBAs, and authorizations

Supervision ratio by payer and state

Authorization utilization

Session note quality

Note vs. billing entry

Plan and auth currency

Corrections routed to the right person

Read-only inside your existing system. Live in about three weeks.

Connect

Configure your rules

Audit and route

The exception list first. Dashboards second.

Supervision at risk

Authorization utilization

Revenue at risk

Paid pilots starting at $3K per month

Paid Pilot

Multi-State Practice

We will do the integration work other vendors turn down.

Does it change the session note?

What about false positives?

Is this a scribe?

How long until it is live?

The people behind Penguin.

What your IT team will ask, answered before they ask.

Bring a week of session notes. We will show you what is in them.